Careers in the Services Sector

The services sector ranks amongst the largest sectors in our economy and offers a wide range of career options. The scope of careers in this sector spans across services targeted at businesses and private individuals. From large financial services and consulting companies, to hair salons. An indication of the breath of economic activity that occurs within this sector.

It is with this in mind that the Department of Higher Education and Training (DHET) sought to split these sectors across various SETAs. As such, some services qualifications and occupations fall within the Banking, Insurance and Social Services SETAs. All other services that fall outside the scope of the above-mentioned sectors, fall within the Services SETA mandate.

Services SETA Qualifications

The Services SETA offers qualifications in the following sectors:

Personal Care

Real Estate & Related

Management & Business

Labour & Collective

Communication & Marketing

Cleaning & Hiring Services

Artisanal work has been globally recognised as being among the leading job and service functions that most economies rest on. Artisanal skills provide a strong skills base for most populations as artisans are able to sell their skills to employers or may choose to run their own private businesses. Be it hairdressers or fashion designers. As such, artisanal skills count amongst the most versatile and mobile skills that any individual can have.

The information contained in this guide serves to provide training guidelines for anyone who may be considering venturing into a career in these sectors.

Choosing a career can be very confusing and overwhelming with so many options to choose from. We have endeavoured to simplify this process for all young people on a path to making their career life choices by providing an information gateway into these sectors and career fields.

Learner Portal

We have created a learner portal to help collect information about potential learners looking for opportunities to receive training. Being on the learner portal helps employers and training providers locate you when they are looking for learners. The information on the learner portal will be shared with employers, training providers and partners offering Services SETA funded programmes.


What is the Services SETA Learner Portal?

The Services SETA learner portal lets you manage your profile directly with the Services SETA as a potential learner looking for opportunities in training programmes funded by the Services SETA. The following is what you can do on the learner portal.

  • Create your profile
  • View and edit your personal and contact details
  • Subscribe to receive notices and communication from the Services SETA

How Does it Work?

If you would like your information to be passed on to Training Providers, Employers and institutions that offer training and education opportunities, you will need to register online to create your account. Complete the registration process by entering the following details:
1. Username – this can be any name of your choice.
2. Password – any password of your choice that is safe and secure.
3. Email – your personal email address which the Services SETA will use to communicate with you.
4. ID number – Your SA ID number, as it appears on your SA ID document

Having completed this process, your information will be kept by the Services SETA’s Project Coordination Unit and used when opportunities become available.
Please ensure that your details are always up-to-date.

Where do I Log into the Learner Portal?

It’s simple! Just follow the link here or log in on the Services SETA website
home page

What Should I Know

What You Need to Know – Duties and Rights

Once you’ve been enrolled in a learning programme as a leaner, you need to understand your responsibilities and duties. Learner agreements with employers are guided by the Skills Development Act, Basic Conditions of Employment Act and the Unemployment Insurance Act – these acts prescribe the responsibilities of leaners and employers engaged in a learning programme.

Any person – be they employed or unemployed – can participate in a learning programme. If employed, you can register for a learnership through your company or within the sector that your company operates in. If you are unemployed, you may register for placement via the Services SETA learner portal or through a Services SETA accredited provider in your area.

The Learner Has the Right to:

  • Receive an induction to the workplace-based learning programme;
  • Be educated and trained under the workplace-based learning programme;
  • Access to the required resources for all required curriculum components of the work-based learning programme;
  • Be assessed internally as specified and have access to the assessment results of the workplace-based learning programme;
  • Have access to final external summative assessments as specified in the assessment specification;
  • If successful, be awarded a certificate of competence by the relevant body;
  • In the case of an unemployed learner, receive the agreed workplace-based learning programme allowance for the duration of the learning programme
  • Raise grievances in writing with the SETA concerning any shortcomings in the quality of the education and training under the workplace-based learning programme.

The Learner Must:

  • Carry out all related work experience activities specified in the workplace-based learning programme;
  • Comply with the employer’s workplace policies and procedures;
  • Be available for, and participate in, all knowledge, practical skills and work experience activities required by the workplace-based learning programme;
  • Complete timesheets and projects, and participate in all internal assessment activities that are required for the final external summative assessment at the end of the workplace-based learning programme;
  • Be available for the final external summative assessment of occupational competence on the date and place scheduled.


Unemployment Insurance Fund

Learners undergoing a learning programme and receive a stipend are entitled to unemployment insurance benefits. This means that a total contribution of 2% of the stipend amount will be deducted from the learner stipend (1% will be paid for by the learners, while the other 1% is the employer’s responsibility)

Search Accredited SDPs

Accreditation is granted to a skills development provider following a quality assurance process that demonstrates the quality of training offered by that training provider.

There are several reasons a company or a learner would want to use an accredited training provider for skills development requirements, among which are;

  • You can be assured that the quality of training you will receive is of a high standard and that the training provider is not a fly-by-night institution.
  • You can be assured that the courses offered are SETA approved, therefore the training programmes provided are according to the standards set out in the relevant National Qualifications Framework (NQF) legislation
  • When completing your BEE scorecard, you can claim points against your training expenditure
  • It is one of the qualifying criteria for SETA grants and SARS tax rebates
  • A qualification obtained from an accredited service provider is a recognised qualification

You can search whether a training provider is accredited with the Services SETA. Please note that only training providers accredited to deliver our Services SETA qualifications will be on this database.