• customercare@serviceseta.org.za
There are 21 Sector Education and Training Authorities each classified according to economic sectors. The functions and responsibilities of SETA’s are set out in Chapter 3, section 10 of the Skills Development Act, 1998.


The Skills Development Acts states that the functions and duties of a SETA are to:

  • Develop and implement a Sector Skills Plan.
  • This is a plan to describe the trends in each sector, the skills that are in demand and identify priorities for skills development.
  • Develop and administer Learnerships.
  • Learnerships programmes are a combination of practice and theory. Learnerships are a new way of training and preparing for the world of work.
  • Support the implementation of the National Qualifications Framework.
  • The National Qualification Framework (NQF) is the framework, based on eight levels, on which any qualification or learning outcome and be registered.
  • Undertake Quality Assurance. In prompting quality provision, SETA’s will:
  • Accredit education and training providers. Monitor provision to ensure that programmes are being followed. Register Assessors. Collaborate with other Education and Training Quality Assurers (ETQA). Report to the South African Qualifications Authority (SAQA) on how they fulfill the ETQA role.
  • Disburse levies collected from employers in their sector as per Skills Development
  • An employer pays 1% of their salary payroll to SARS on a monthly basis. The Services SETA uses 10% of the money to cover administration costs. 70% can be claimed back by companies. The remaining 20% goes to the National Skills Fund
  • Report to the Minister of Higher Education and Training and to the South African Qualifications Authority
  • SETA’s are statutory bodies. This means that they are established by an Act of Parliament and they are given clear responsibilities to be fulfilled in the public interest. The levy collected from employers is public money. The Director-General of the Department of Higher Education and Training is The Accounting Officer. SETAs must therefore report to the Director-General on the efficient and effective use of funds. They are also governed by the Public Finance Management Act, the provisions of which are designed to ensure that public bodies operate in a manner that is not wasteful or irresponsible. In order for SETAs to remain publicly accountable and be given full responsibilities and scope to organise their work, each SETA is required to enter into a Service Level Agreement with the Department of Higher Education and Training
  • Developing the Sector Skills Plan
  • SSPs are important in making informed decisions about the priorities for skills development. Sector Skills Plan focuses on long term objectives and short term priorities and targets are developed within the framework of the national skills development

Services SETA Division

The Services SETA established provincial offices with the aim of decentralising its activities, as a platform for our member companies to easily access and participate in skill development initiatives and enable them to engage with us on a one-on-one basis regarding their respective industries.


Provincial offices are the implementation vehicles, which ensure that the Services SETA reaches its goals and targets as set out in the National Skills Development Strategy (NSDS).



Contact us


15 Sherborne road, Parktown, Johannesburg


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