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| Unit Standard ID |
14522 |
| Unit Standard name |
Analyse and explain the impact of one`s personal interactive style on one`s relationship with a client |
| NQF Level |
Level 5 |
| Credits |
6 |
| Type |
Fundamental |
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| Purpose |
This Unit Standard empowers learners to use knowledge of their own behaviour in creating sustainable client relationships.
The qualifying learner is capable of:
> Analysing own behaviour in managing interactions with people in different situations.
> Interpreting the fundamentals of sustainable client relationships for a specific work environment.
> Analysing the inter-relationship between two parties in an interaction.
> Applying a selected behaviour model to a specific work situation. |
| Learning Assumed |
There is open access to this Unit Standard. Learners should be competent in Communication and Mathematical and Financial Literacy at NQF Level 4. |
| Notes |
This unit standard has been replaced by unit standard 242585, which is "Analyse the dynamics of different interactive styles in client relationships", Level 5, 3 credits. |
| Critical Cross Field Outcomes |
UNIT STANDARD CCFO IDENTIFYING
The learner is able to identify and solve problems in which responses show that responsible decisions using critical thinking have been made reflecting on own behaviour, proposing strategies to sustain client relations and applying a selected model of behaviour to a specific work situation.
UNIT STANDARD CCFO WORKING
The learner is able to work as a member of a team by managing own personal interactive style and using strategies to ensure sustainable client relationships.
UNIT STANDARD CCFO ORGANIZING
Organise and manage him/herself and his/her activities responsibly in analysing own interactions with people and the appropriateness of own responses in a variety of situations with a view to managing interpersonal relationships.
UNIT STANDARD CCFO COLLECTING
The learner is able to collect, organise and critically evaluate information in researching the fundamentals of sustainable client relationships and models of behaviour and exploring the effects of own behaviour.
UNIT STANDARD CCFO COMMUNICATING
The learner is able to communicate effectively in demonstrating strategies to manage responses and in presenting the findings of the required research.
UNIT STANDARD CCFO DEMONSTRATING
The learner is able to demonstrate an understanding of the world as a set of related systems understanding how own personal interactive style impacts on a relationship.
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| Embedded Knowledge |
N/A |
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| Issue Date |
13 Aug 2003 |
| Review Date |
13 Aug 2006 |
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