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Accredited Provider Details : Learnsys (Pty) Ltd
Provider Name Learnsys (Pty) Ltd
Company Reg Number CK99/63424/23
Accreditation Status Full Accreditation
Physical Address First Floor The Fern
Cr Gateside and Cedar Avenue
Dainfern
Postal Code
Province Gauteng
Provider Telephone 011 469 3600
Provider Fax 011 469 4779
Provider Website
Provider Contact Person Amanda Daly
Contact Person Email karen@rpl.co.za
Registration Period 01 Apr 2010 - 26 Sep 2011

Learning Programs [14]
Business Administration Services
Contact Centre Support
FETC Project Management (50080)
Field Marketing Research Programme
General Management (23654)
General Management (23656)
General Management (24493)
Generic Project Management
Hygiene & Cleaning Supervisor
Labour Recruitment
Labour Relations Practice
Marketing (Sales & Marketing) Learnership Programme
National Certificate:Contact Operations(21791)
New Venture Creation
Qualifications [8]
FETC: New Venture Creation (SMME) [23953] , NQF Level 4
National Certificate: Business Administration Services [23833] , NQF Level 2
National Certificate: Contact Centre Operations [21791] , NQF Level 4
National Certificate: Customer Management [20907] , NQF Level 4
National Certificate: Hygiene and Cleaning Supervision [20175] , NQF Level 3
National Certificate: Labour Relations Practice [48641] , NQF Level 5
National Certificate: Management [23654] , NQF Level 3
National Certificate: Management [24493] , NQF Level 5
Unit Standards [310]
Access and use information from texts [119463]
Access and use information from texts [8963]
Access information in order to respond to client enquiries in a financial services environment [9302]
Accommodate audience and context needs in oral communication [8968]
Analyse and communicate workplace data [8662]
Analyse complaints and reports relating to referred disputes and select appropriate resolution process [114272]
Analyse new developments reported in the media that could impact on a business sector or industry [13943]
Apply a range of project management tools [10140]
Apply a range of project management tools and techniques [120385]
Apply basic business principles [117497]
Apply basic business principles [8000]
Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems [9009]
Apply efficient time management to the work of a department/division/section [15234]
Apply financial analysis [15236]
Apply in-bound Contact Centre Operations within a commercial environment [10358]
Apply in-bound and out-bound Contact Centre operations within an emergency context [13884]
Apply innovative thinking to the development of a small business [114600]
Apply knowledge of self and team in order to develop a plan to enhance team performance [13912]
Apply knowledge of self in order to make a life decision [11813]
Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems [9015]
Apply out-bound Contact Centre Operations within a commercial environment [10359]
Apply out-bound Contact Centre Operations within a commercial environment [13883]
Apply personal safety practices on a wastewater treatment works [12035]
Apply technical knowledge and skill in order to manage risk in occupational health and occupational hygiene [13950]
Apply technical knowledge and skill to align business unit performance to business goals [13949]
Apply the budget function in a business unit [13941]
Apply the principles of costing and pricing to a business venture [263455]
Apply the principles of costing and pricing to a business venture [114594]
Apply the principles of situational leadership to a business unit [13953]
Apply workplace communication skills [8647]
Attend briefing and return work on deadline [252207]
Attend briefing and return work on deadline [10029]
Attend to customer enquiries face-to-face and on the telephone in a banking environment [7177]
Build teams to meet set goals and objectives [15237]
Carry out marketing administration within agreed parameters [10039]
Carry out marketing administration within agreed parameters [252213]
Co-ordinate meetings, minor events and travel arrangements [13929]
Coach learners [9926]
Collate, understand and communicate workplace data [8558]
Collect and record information queries and requests from customers [10350]
Communicate verbally and non-verbally in the workplace [9960]
Communicate verbally with clients in a financial environment [9303]
Comply with legal requirements and understand implications [10017]
Comply with organisational ethics [252217]
Comply with organisational ethics [10022]
Comply with service levels as set out in a Contact Centre Operation [10313]
Conduct a disciplinary hearing [10985]
Conduct a formal meeting [13914]
Conduct a pre-conciliation by telephone in terms of the CCMA rules [114229]
Conduct follow-up with customers to evaluate satisfaction levels [252214]
Conduct follow-up with customers to evaluate satisfaction levels [10038]
Conduct on-the-Job-Training [7876]
Conduct project documentation management to support project processes [120376]
Conduct project documentation management to support project processes [10137]
Contract service providers [14552]
Contribute to a diverse working environment in a Contact Centre [10354]
Contribute to information distribution regarding HIV/AIDS in the workplace [8555]
Contribute to project initiation, scope definition and scope change control [120373]
Contribute to project initiation, scope definition and scope change control [13835]
Contribute to the management of project risk within own field of expertise [120374]
Contribute to the management of project risk within own field of expertise [10141]
Create and use a range of resources to effectively manage teams, sections, departments or divisions [15231]
Create opportunities for innovation and lead projects to meet innovative ideas [15216]
Crystallize polished marble and terrazzo floors [110441]
Deal with brand, product and service promotions [252202]
Deal with brand, product and service promotions [10018]
Demonstrate a basic understanding of the role of a business strategy in managing a small business or a business unit [13942]
Demonstrate ability to use and interpret texts that apply to the role and responsibilities of trustees of Retirement Funds [12548]
Demonstrate ability to use the World Wide Web [7573]
Demonstrate an understanding of a selected business environment [13938]
Demonstrate an understanding of a selected business environment [14344]
Demonstrate an understanding of a selected business environment [14357]
Demonstrate an understanding of an entrepreneurial profile [263356]
Demonstrate an understanding of an entrepreneurial profile [114598]
Demonstrate an understanding of product positioning [10016]
Demonstrate an understanding of product positioning [252206]
Demonstrate an understanding of professional values and ethics [8648]
Demonstrate an understanding of the competitive environment [10020]
Demonstrate an understanding of the function of the market mechanisms in a new venture [263514]
Demonstrate an understanding of the function of the market mechanisms in a new venture [114595]
Demonstrate an understanding of the target market [252203]
Demonstrate an understanding of the target market [10019]
Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations [9010]
Demonstrate and apply an understanding of bargaining council rules [114228]
Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997) [114274]
Demonstrate and apply an understanding of the CCMA rules [114224]
Demonstrate and apply an understanding of the Labour Relations Act (Act 66 of 1995) [114278]
Demonstrate and apply an understanding of the Labour Relations Act with respect to Collective Agreements and Bargaining Councils [114273]
Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit [13952]
Demonstrate knowledge and application of ethical conduct in a business environment [242655]
Demonstrate knowledge and application of ethical conduct in a business environment [13940]
Demonstrate knowledge and insight into the Compensation for Occupational Injury and Disease Act 130 of 1993 (COIDA) [10377]
Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace [13915]
Demonstrate knowledge and understanding of the rights and responsibilities of the individual under the South African Constitution [11816]
Demonstrate knowledge and understanding of the rights and responsibilities of the individual under the South African Constitution [120309]
Demonstrate knowledge and understanding of the role functions and responsibilities of Trustees of Medical Schemes [12550]
Demonstrate knowledge and understanding of the role, functions and duties of trustees of Retirement Funds [12547]
Demonstrate knowledge and understanding of the statutory cover afforded under the Compensation for Occupational Injuries and Diseases Act, 130 of 1993, as amended (COIDA) [10378]
Demonstrate knowledge and understanding of the structures that reinforce and support human rights in South Africa [11817]
Demonstrate knowledge of and produce word processing documents using basic functions [7568]
Demonstrate knowledge to advise on the application of commercial and industrial cleaning chemicals [110459]
Demonstrate that a person is a physical, mental, spiritual and social being [7495]
Demonstrate the ability to use electronic mail software to send and receive messages [7571]
Demonstrate understanding of employment relations in an organisation [10170]
Demonstrate understanding of rational and irrational numbers and number systems [7480]
Demonstrate understanding of the transformative elements of the HRD legislation [114227]
Describe and apply the management functions of an organization [14667]
Describe and apply the management of stock and fixed assets in a business unit [13945]
Describe features, advantages and benefits of a range of products [10014]
Describe features, advantages and benefits of a range of products or services [10324]
Describe the relationship of junior management to the general management function [13944]
Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts [9013]
Determine and manage the human resource needs of a new venture [114587]
Develop a business plan for a small business [117241]
Develop a business plan for a small business [10385]
Develop a simple schedule to facilitate effective project execution [120384]
Develop administrative procedures in a selected organisation [110003]
Develop and implement a strategy and action plans for a team, department or division [15219]
Develop, implement and evaluate a marketing strategy for a new venture [114583]
Develop, implement and manage a project/activity plan [10043]
Develop, implement and monitor a quality policy for a new venture [114588]
Devise and apply strategies to establish and maintain relationships [15238]
Display cultural awareness in dealing with customers and colleagues [7791]
Draft an employment contract [11907]
Draft financial statements [13015]
Edit, Code and Capture data [10031]
Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks [15224]
Engage in sustained oral communication and evaluate spoken texts [8974]
Evaluate and improve the project team's performance [120380]
Evaluate and improve the project team`s performance [10145]
Evaluate and improve the project team`s performance [14214]
Examine social features as pertaining to the workplace [8664]
Examine the applications of the Basic Conditions of Employment Act and its effect on earnings in own contract [10717]
Explain diversity, change and development in societies [7486]
Explain fundamentals of project management [120372]
Explain human physical development and sexuality [7497]
Facilitate the preparation and presentation of evidence for assessment [12544]
Finance a new venture [114584]
Follow sampling requirements [252205]
Follow sampling requirements [10028]
Frame and implement an individual action plan to improve productivity within an organisational unit [14445]
Frame and implement an individual action plan to improve productivity within an organisational unit [11789]
Fulfill procurement activities and supervise procurement administration [10142]
Function in a Team [8561]
Function in a business environment [7785]
Gather and provide relevant information to contribute to contact centre problem solving [13886]
Handle a range of customer complaints [252210]
Handle a range of customer complaints [10025]
Handle a range of customer complaints in Contact Centres [13873]
Harness diversity and build on strengths of a diverse working environment [15233]
Identify additional value adding opportunities additional to an existing service level agreement in a cleaning environment [110456]
Identify and analyse customer and market related trends impacting on Contact Centres [10331]
Identify and discuss different types of business and their legal implications [13994]
Identify and discuss different types of business and their legal implications [11788]
Identify and interpret Best Practice guidelines, and plan for and implement Best Practice within the team, department or division [15215]
Identify and interpret related legislation and its impact on the team, department or division and ensure compliance [15225]
Identify and keep the records that a team manager is responsible for keeping [13916]
Identify and manage areas of customer service impact [10054]
Identify and respond to customer needs in a Contact Centre [10348]
Identify and utilise marketing resources to meet objectives [10013]
Identify customers of Contact Centres [10326]
Identify customers of the business [10015]
Identify expertise and resources [10026]
Identify expertise and resources [252195]
Identify internal and external stakeholders [252191]
Identify internal and external stakeholders [10023]
Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts [9008]
Identify, organise and co-ordinate project life cycle phases for control purposes [10131]
Identify, suggest and implement corrective actions to improve quality [10144]
Identify, suggest and implement corrective actions to improve quality of project work [120377]
Implement Contact Centre specific sales techniques to generate sales through a Contact Centre [10323]
Implement an action plan for business operations [114591]
Implement and co-ordinate Contact Centre activities in a commercial environment [10328]
Implement and co-ordinate Contact Centre activities in an emergency environment [10329]
Implement and co-ordinate campaigns within Contact Centres [10330]
Implement codes of conduct in the team, department or division [15229]
Implement marketing activity plans to meet agreed deadlines [10040]
Implement project administration processes according to requirements [120381]
Implement project administration processes according to requirements [10139]
Implement systems to meet the flow of information in a team, department or division [15226]
Implement the maintenance of equipment in the cleaning industry [110461]
Implement training needs for teams and individuals to upgrade skills levels [15223]
Indicate the role of a team leader ensuring that a team meets an organisation`s standards [13917]
Induct a new employee [10980]
Induct a new member into a team [13911]
Input data received onto appropriate computer packages within a Contact Centre [10349]
Instil in myself a personal Contact Centre culture [13872]
Instil in myself a personal marketing culture [10021]
Institute disciplinary action [11286]
Interpret a variety of literary texts [119466]
Interpret a variety of literary texts [8972]
Interpret and apply collective agreements [114307]
Interpret and manage conflicts within the workplace [114226]
Interpret and use information from texts [119457]
Interpret and use information from texts [8969]
Interpret basic financial statements [10388]
Interpret basic financial statements [117156]
Interpret current affairs related to a specific business sector [14665]
Introduce new staff to the workplace [7860]
Investigate and explain the structure of a selected workplace or organisation [13919]
Investigate life and work related problems using data and probabilities [9012]
Investigate the possibilities of establishing and running a small business enterprise (SMME) [10386]
Liaise with a range of customers of a business [252218]
Liaise with a range of customers of a business [10024]
Maintain a Booking System [7706]
Maintain a secure working environment [7796]
Maintain and adapt oral communication [8962]
Maintain batteries in automatic scrubber-driers and auto sweepers [110451]
Maintain marble, terrazzo and concrete floors using an automatic scrubber-drier fitted with diamond discs [110447]
Maintain the receipt, storage and issue of goods [7839]
Make and record payments [12989]
Manage customer requirements and needs and implement action plans [10053]
Manage finances of a new venture [263474]
Manage finances of a new venture [114586]
Manage risk in own work/business environment [13954]
Manage service providers in a selected organisation [109999]
Manage staff development [7863]
Manage the float [7911]
Manage time and the work process in a business environment [13918]
Manage time productively [114589]
Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities [12417]
Meet marketing performance standards [10012]
Meet marketing performance standards [252194]
Meet performance standards within a Contact Centre [10353]
Mobilise resources for a new venture [114590]
Monitor and advise on substantive conditions of employment and related rights and obligations in an organisation [11909]
Monitor and control office supplies [13937]
Monitor and control reception area [13928]
Monitor and control the maintenance of office equipment [13931]
Monitor and control the receiving and satisfaction of visitors [13930]
Monitor and maintain performance standards in a Contact Centre [10321]
Monitor handling of customers by frontline customer service [10052]
Monitor marketing information flow and collect process marketing data [10027]
Monitor productivity in a business venture [114618]
Monitor team members and measure effectiveness of performance [15230]
Monitor, evaluate and communicate project schedules [10143]
Monitor, evaluate and communicate simple project schedules [120387]
Motivate a team [13947]
Negotiate an agreement or deal in an authentic work situation [13948]
Negotiate in a new venture [114607]
Operate in a team [8420]
Operate the case management process [114230]
Outline the legal environment of a selected industry [13936]
Participate in the estimation and preparation of cost budget for a project or sub project and monitor and control actual cost against budget [120375]
Participate in the estimation and preparation of cost budgets for an element of work and monitor and control actual cost against budget [10134]
Participate in the implementation and utilisation of equity related processes [10983]
Perform Basic Business Calculations [11241]
Plan and conduct basic research in an office environment [13935]
Plan and prepare meeting communications [13934]
Plan strategically to improve business performance [114585]
Plan, monitor and control an information system in a business environment [13933]
Plan, organise and support project meetings and workshops [120382]
Plan, organise and support project meetings and workshops [10136]
Practice effective team work in a venture [114597]
Prepare and conduct staff selection interviews [15235]
Prepare financial reports and returns [12997]
Present an informed argument on a current issue in a business sector [14525]
Produce and use spreadsheets for business [7567]
Produce business plans for a new venture [114592]
Produce presentation documents for business [7575]
Produce word processing documents for business [7570]
Provide assistance in implementing and assuring project work is conducted in accordance with the project quality plan [10150]
Provide assistance in implementing and assuring project work meets quality requirements [120383]
Provide coaching to personnel within a Contact Centre [10327]
Provide information to customers in a Contact Centre [13885]
Provide procurement administration support to a project [120386]
Read analyse and respond to a variety of texts [8975]
Recognise areas in need of change, make recommendations and implement change in the team, department or division [15214]
Record raw data [10030]
Record raw data [252208]
Recruit and select candidates to fill defined positions [10978]
Recruit and select candidates to fill defined positions [12140]
Remove spots and spillages from carpets at a specialist level [110460]
Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts [9016]
Represent stakeholders in consultations and discussions on matters that arise at shop floor level [12135]
Research the viability of new venture ideas/opportunities [114596]
Respond to literary texts [8965]
Respond to selected literary texts [8966]
Retrieve and correlate statistical data applicable to Contact Centres [10322]
Schedule project activities to facilitate effective project execution [10133]
Screen and allocate referrals [114225]
Set, monitor and measure the achievement of goals and objectives for a team, department or division within an organisation [15220]
Supervise a project team of a business project to deliver project objectives [10148]
Supervise a project team of a developmental project to deliver project objectives [10146]
Supervise a project team of a small project to deliver project objectives [120388]
Supervise a project team of a technical project to deliver project objectives [10147]
Supervise work unit to achieve work unit objectives (individuals and teams) [10981]
Support the project environment and activities to deliver project objectives [120378]
Support the project environment and activities to deliver project objectives [10149]
Take orders from customers to fulfil a need for goods and/or service [10037]
Tender to secure business for a new venture [114593]
Use communication skills to handle and resolve conflict in the workplace [9533]
Use language and communication in occupational learning programmes [119460]
Use language and communication in occupational learning programmes [8973]
Use language and communication in occupational learning programmes [8979]
Use language and communication in occupational learning programmes [8967]
Use language and communication in occupational learning programmes [119467]
Use language and communication in occupational learning programmes [119471]
Use mathematics to investigate and monitor the financial aspects of personal and community life [7469]
Use mathematics to investigate and monitor the financial aspects of personal, business and national issues [7456]
Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues [7468]
Use the writing process to compose texts required in the business environment [12153]
Work as a member of a Contact Centre Team [13874]
Work as a member of a marketing team [10011]
Work as a project team member [120379]
Work as a project team member [10135]
Work with a range of patterns and functions and solve problems [9007]
Write for a defined context [8964]
Write for a wide range of contexts [8976]
Write texts for a range of communicative contexts [8970]
Assessors [12]
Cross, Thelma
Hadfield, Helen
Higgins , Melinda
Koekemoer, Elmarie
Manzi, Pontsho
Roos , Susarah Johanna
Shawe, Kariena
Stamelman, Shirley
Strydom, Jo-Anne
Swart, Antoinette
Van Niekerk, Francis Devilliers
Waller, Beverly
Moderators [0]