Our Vision and Mission

Our Vision

The Services SETA will instil in South Africa's working communities a tangible, trainable, certifiable and accountable measure of service excellence, which it will be proud to benchmark against comparable international standards of service.

Our Mission

The stakeholders in the services sector are committed to ensuring that:

National standards and qualifications in the sector and sub-sectors are created and registered on the National Qualifications Framework, which will be used to establish curricula, assess, certify and manage performance in the sector to develop targeted and generic service skills.

Information is gathered and a database is created and maintained to target generic and specific skills development, and engage in ongoing skills audits inside the labour market, including the unemployed, and in labour pools from learnerships and skills programme activities.

Implementation of the sector skills plan, taking the specific needs of the diverse sub-sectors into account in terms of practice and law.