“There is nothing more difficult to take in hand,
more perilous to conduct or more uncertain in its success
than to take the lead in the introduction of a new order of things”
With the advent of the Services SETA 3 STAR Grading System, an expectation of excellence in the quality of work ethic, systems, processes and customer service was born.
The Services SETA, in it’s quest to create a culture of continuous learning as well as improved work performance, business systems, processes and customer service, has introduced the 3 STAR Grading System which seeks to recognise companies for the following:
Star 1:
You comply with the Employment Equity Act, the Skills Development Act, and any other legislation that directs your relationship with your staff, your most important asset.
Your workplace skills planning process is in place, it is inextricably linked to your business's employment equity targets, and it is being implemented.
Irrespective of the size of your business, your staff are encouraged to achieve their personal and collective continuous development objectives.
As a team, management and staff are planning for the real and probable manpower needs of the future by using learnerships and benefiting from other discretionary funding windows of the SSETA.
Star 2:
Your company has systems in place that are designed to manage all resources effectively and that these systems are achieving their purpose.
Your systems are International Standards Organisation (ISO) compliant or ISO recognised.
Your human resources management system is effective and has either Investors in People status or is Investor-in-People compliant.
Star 3:
Your company is focused on your clients and customers.
Your staff are competent to be client-centric.
Your clients recognise and appreciate the client-centric strategy of your company and that this strategy is successful.
You are driven by your clients' changing needs and perceptions of your service excellence.
There are additional benefits to having a STAR 3 rating. SSETA will subsidise STAR 3 companies to become members of the Proudly South African Campaign.
Establish a national marketing campaign to encourage consumer awareness of the value of doing business with a STAR 3 company.
Enter into memoranda of understanding with local, provincial, and national government organisations, such as the Gauteng Shared Services Board, to ensure that these organisations deal exclusively with STAR 3 companies.
We envisage that by managing this grading system we will not only assist companies in monitoring their progress but also create a spirit of competitiveness that will encourage South African companies to strive to be the best.
“If you can't win, make the fellow ahead of you break the record”
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